Legal guarantee

Your rights when buying

Read the official EU notice about your legal guarantee rights.

Official EU legal guarantee notice, including information about second-hand goods and remedies for faulty goods.
View the full-size original notice EU information about your rights

Rights if goods are faulty

If goods do not conform to the agreement, statutory remedies apply. Depending on the legal conditions, these may include repair or replacement, a price reduction or reimbursement.

Second-hand goods are covered too

Second-hand goods are not generally excluded from the legal guarantee. The official notice also explains possible differences for second-hand goods.

Legal and commercial guarantees

A voluntary commercial guarantee may provide additional cover. It does not replace your statutory rights.